Returns & Exchanges
Open-minded, curious and adaptable. If your purchase isn’t quite right, we’re here to help.
We send you a confirmation message after getting your order with the whole details of the order to confirm your order just as colour, size, material & design.
And after getting ready your order we send you full images of your ordered item to get confirmation about your order.
Before packing and dispatching your order we take your confirmation about your order.
Sorry, but we can’t do refunds if you change your mind and we’re unable to honour returns on international orders, commissioned items, artworks or gift vouchers.
To initiate an exchange contact us at support@theregalart.com within 7 days of receiving your item.
You’ll need to return the piece in-store or in our warehouse as instructed by our Customer Care team and once the goods arrive safely and in saleable condition and/or in the original packaging we can commence the exchange. Buyers have to pay the return charges & any other returning costs.
We’re all about quality craftsmanship, and before your piece makes its way to you, we carefully check it for faults. In the instance that a piece is deemed faulty, we’ll offer a refund, replacement or in some instances, a partial credit.
To initiate a refund contact us at support@thereegalart.com within 48 hours of delivery, with images and details of the damage.
Working with you, our Customer Care team will assess the faulty or damaged piece and organize a suitable course of action, which may be a refund, replacement or partial credit.
For all enquiries relating to products, orders and deliveries then get in touch with our customer care team at support@theregalart.com
