Returns & Exchanges
Open-minded, curious and adaptable. If your purchase isn’t quite right, we’re here to help.
We send you a confirmation message after getting your order with the whole details of the order to confirm your order just as colour, size, material & design.
And after getting your order we send you full images of your ordered item to get the confirmation about your order.
Before packing and dispatching your order we take your confirmation about your order.
Sorry, but we can’t do refunds if you change your mind and we’re unable to honour returns on international orders, commissioned items, artworks or gift vouchers.
To initiate an exchange contact us at support@theregalart.com within 7 days of receiving your item.
You’ll need to return the piece in-store or in our warehouse as instructed by our Customer Care team and once the goods arrive safely and in saleable condition and/or in the original packaging we can commence the exchange. Buyers have to pay the return charges & any other returning costs.
We’re all about quality craftsmanship, and before your piece makes its way to you, we carefully check it for faults. In the instance that a piece is deemed faulty, we’ll offer a refund, replacement or in some instances, a partial credit.
To initiate a refund contact us at support@theregalart.com within 48 hours of delivery, with images and details of the damage.
Working with you, our Customer Care team will assess the faulty or damaged piece and organize a suitable course of action, which may be a refund, replacement or partial credit.
For all enquiries relating to products, orders and deliveries then get in touch with our customer care team at support@theregalart.com
Shipping & Delivery
Every piece showcased on Regal Art & Craft is exclusive, and many items are fragile or heavy. The item is shipped by us, packaging is done by experts who take utmost care to ensure the piece does not get damaged in transit.
Most of the items you see on Regal Art & Craft can be shipped globally, whilst some can only be shipped within India. Since our pieces require special packaging and are sometimes heavy/fragile, shipping costs can vary significantly depending on the weight of the products. Sometimes we can provide shipping costs to clients separately based on the location, instead of standardizing them and including them in the price of the item.
Once we’ve agreed on the shipping costs and your purchase transaction is complete, our team will be in touch with you regarding shipment details. We always provide clients with an estimated delivery timeline before confirming the order, and special considerations can be discussed and settled before you make the payment. Orders are typically dispatched within 7 to 10 days of receiving payment. But that depends on the order. Occasionally, it may take us longer to dispatch the shipment, if the item needs to be customized. Our team will keep you notified if there are any exceptions or delays.
If you require any further information about our packaging and shipping policies, please contact us at support@theregalart.com
